Training and management -- Museum education and museum educators / Anna Johnson -- Working with volunteers / Nancy Cutler -- Docent training guidelines / Anna Johnson -- Building effective tours : taming wild docents / Anna Johnson -- Programs and outreach -- Professional development for teachers / Melissa Bingmann -- Families and more : intergenerational learning -- Melissa Bingmann, Tim Grove, and Anna Johnson -- Reaching out into the community / Nancy Cutler -- Planning and managing museum programs and special events / Kimberly A. Huber and Anna Johnson -- Education online / Tim Grove -- Evaluation / Nancy Cutler -- Working with others -- Financing museum education programs / Kimberly A. Huber -- Educators on exhibition teams / Tim Grove -- Collaboration / Kimberly A. Huber -- Appendix : sample forms.